after years of complaining about call centres in India.
why won't they change?
is the money saved really worth it?
there is this insane myopia in a lot of organisations...
if i'm supposed to manage something, and i cut costs, i get a
bonus...
it doesn't matter if the costs i cut eventually cripples another
section which is making good profits or good productivity... that's
the other section's business... not mine.. they go figure out
something..
which is the same as the assholes running my logistics side...
they outsourced the drivers and despatch.. and then made everyone
else go find their own transportation companies to do the ad hoc
work (and there is a LOT of ad hoc work)
